烟酒生
士为知己者装死，女为悦己者整容。一失足成千古风流人物。
博文
(2010-02-21 07:51:49)
I.Hiring1.Hiringawinner!.Hiringapotentialwinner---Youwillhavetotrainthem!.Everyoneisapotentialwinner,justsomeappearaswinners---thenPray.HiringforAttitude---TraintheSkills.Positive.CanDo.PeopleOriented.Willingtolearn---andapplywhattheylearn2.RecruitingTools.Referral.Directrecruiting/sourcing.“NowHiring”sign.Newspaperad.Brochures/Flyers.Schools.MallManagementoffice.CompanyWebsite.OpenHouse.JobFair...[阅读全文]
(2010-02-21 01:40:41)
III.GuestIncident(RiskManagement)Commonguestliabilityincidentsare:.Gastro-complaints.ForeignObjects(hair,rock,bone,glass)inthefood.Allergies(peanuts,MSG,etc.).Slip,trip,andfallWhatismanager’sresponsibilitywhenaguestmakesacomplaint?.Determineifthecomplaintcanbesettledatthestorelevel..Ifnot,havetheguestfilloutaGuestIncidentReport..ManageralsoneedtofilloutaManagementIncidentReport..Donotadmitanyliab...[阅读全文]
(2010-02-21 01:38:59)
II.GuestComplaintItismucheasiertopreventproblemsbeforetheyoccurthantofixthemaftertheymakeaguestunhappy.Thebestwaytopreventmostcomplaintsistoensurethatalljobsaredonewithcare.HANDLINGCOMPLAINTSTraditionally:“Theguestisalwaysright.”Practical:“Evenwhentheguestiswrong,theguestisalwaystheguest.”Thismeansthatbecauseguestsaretheonlyreasonweareinbusiness,theyalldeservetobetreatedrespectfullyandprofessi...[阅读全文]
(2010-02-21 01:37:24)
3.APPEARANCE/ATMOSPHEREYourrestaurantshouldbepleasant,clean,andattractive.Youandyourassociatesshould:.WearyouSMILE!.Wearyournametag..Dressappropriately..Practicegoodhygiene..Wearaclean,wrinkle-freeuniformorclothingingoodcondition..Maintaincleanhair,heldbackorupifshoulder-lengthorlonger..Havecleanhandsandnails..Notwearstrongfragrances..Notdrink,eat,smoke,orchewguminguestareas.Yourentireoperationmus...[阅读全文]
(2010-02-21 01:33:45)
GuestsFourAreasofGuestSatisfaction:food,service,appearance,andprice.1.FOODInordertogiveguestsgoodvaluefortheirmoney,thefoodyouservemustbe:.high-quality.handledandcookedproperly.presentedinanappealingway/manner.servedatthecorrecttemperature.properlyportioned.Thefollowinglistincludesfactorsthatleadtoqualityinservice.CheckthemagainstOperationStandards.FoodQuality.Productsarepurchasedaccordingtostanda...[阅读全文]
(2010-02-21 01:24:49)
FixedCosts1.Rent:dealwithlandlord,readcarefullybeforeyousigntheleaseagreement.2.Insurance:shoparoundforthebestdealandthemostcoverage.3.Taxes:saletaxisunchangeable.[阅读全文]
(2010-02-21 01:22:37)
Controllables---Costofproductsorservices,whichtosomedegreecanbecontrolledbythemanager.ThetwomainfactorsareR&M(Repair&Maintenance)andUtilities.1.Repair&MaintenancePreventativeMaintenance(PM)forequipmentisextremelyimportanttomaintainthewell-beingofitslife.ItismorecosteffectivetoperformPMserviceroutinelythantocallforserviceduringanemergency.ItiscriticaltohavequarterlyPMservicesforHVAC(Hea...[阅读全文]
(2010-02-21 01:20:06)
LaborCost:Salaries,Wages&Benefits.FloorManagement1.ForecastingSales:themostcriticalstepindevelopingschedulesandmakinglabor/productivitytargetsa.Reviewformeryear’sSSS(SamedaySamestoreSales).b.Makeadjustmentbasedupon:oMarketingPromotion.NationalCampaign.RegionalCampaign.LocalStoreMarketingPromotionsoPayDatesofLocalBusinessesoLocalBusinessActivities.MallPromotions.TenantPromotionsoStreetLocation...[阅读全文]
(2010-02-21 01:16:59)
COGS:CostofGoodSold1.TheFlowofFood(1).CompleteOrdera.ForecastSalesaccuratelyb.Counton-handproductaccuratelyc.MakeorderusingParGuideandusageinformationd.InputOrder(MakeadjustmentsforupcomingChefSpecialsormarketingpromotions)(2).ReceiveOrdera.Receivedelivery---Checkproduct:.Freshness.Temperature.QuantityAccuracyb.CheckagainstInvoice.Verifyitiscorrect.c.DetailAcceptingorRejectingaShipmentChecklist.Ac...[阅读全文]
(2010-02-21 01:13:14)
AdetailExplanationofP&LI.SalesSalesistheonlypositivefigureinP&L.So,normally,themoresalesyouhave,themoreprofityouwillmake.Arestaurantcouldbedividedintothreeparts:Kitchenislikeafactory.Itmakesfoodoutofrawmaterialssuchaschicken,beef,shrimpandvegetables.Thefoodcostnormallyis30%.Barislikearetailstore.Itbuysdrinksfromvendorsandre-salesit.Theprofitnormallyis300%.Encourageassociatestosaledrinksasm...[阅读全文]
