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Office Basics

(2008-06-24 20:52:06) 下一个

 

a                Machine Problems

¨             Do you know what’s wrong with the printer?

¨             Who do we call to report a problem with the printer?

¨             When is the printer going to be fixed?

¨             The printer next to the break room is broken. Where is the other printer?

¨             The copy machine is jammed again.

¨             The copy machine is broken.

¨             We need to get the copy machine fixed.

¨             A technician is coming this afternoon to fix the copy machine.

¨             Where is the paper for the copy machine?

¨             We need to order more paper. We’re running low.

b               Mail Room

¨             Where is the mail room?

¨             I don’t have a mail box. Who should I contact to get one?

¨             Your mail box was pretty full. You should go pick them up.

¨             I haven’t checked my mail in 2 weeks.

¨             I never receive anything so I don’t need to check my mail often.

¨             What time does the delivery person usually come?

¨             What time does the mail usually come?

¨             I can send it to you through Inter Office mail.

¨             I’ll send it through Inter Office mail immediately.

¨             I’ll IO it to you.

¨             I need those documents. Can you IO it to me?

¨             Would you like to pick them up or should I send it through Inter Office mail?

c                Requesting Equipment

¨              I’m out of staples. Do we have any more in the supply room?

¨              The supply room is running low on pens. I think we should get more.

¨              My monitor is very old. It’s a little blurry and it gives me a headache when I look at it for a long duration. Could I get a new monitor?

¨              My computer is too slow. It slows down my work. I would like a faster computer. It will increase my efficiency on many of my tasks.

¨              I would like an ergonomic keyboard. I can type much faster with those.

¨              Can I get a new chair? This one is so uncomfortable.

¨              Can you get me a headset for the telephone? I’m on the phone most of the day and I would like to free up my hands.

d               Company Policies

¨              How long are we allowed for lunch?

¨              How long is our lunch break?

¨              If I only take a 30 minute lunch, can I leave 30 minutes earlier?

¨              What time should I report to work?

¨              Is there a strict policy on working hours?

¨              Are we allowed to start work an hour later if we work an hour more?

¨              What is the dress code here?

¨              Are we allowed to wear casual clothes on Friday?

¨              Does this company have the casual Friday thing?

¨              If I have ten vacation days, am I allowed to use them all at once?

¨              What holidays do we have off?

¨              Do our vacation days expire?

¨              Does this company allow telecommuting?

¨              Are we allowed to work from home?

e                I’m Busy

¨              I’m busy with work.

¨              Can I do this later?

¨              Does this have to be done now?

¨              When do you need this by?

¨              When is the deadline?

¨              I’m not going to have time for any other assignment until Thursday.

¨              I’ll try to free up my schedule.

¨              I’m pretty sure I can meet the deadline.

¨              If I don’t get any help on this, I won’t be able to complete it on time.

¨              I’ll do whatever I can do make sure this is done on time.

¨              You can count on me.

¨              Have I ever let you down?

f                 Giving/Asking Business Cards

¨              Do you have a business card?

¨              Could I have one of your business cards?

¨              Can I have your business card?

¨              Can I get your phone number or email address?

¨              What is the best way to contact you?

¨              Can I get your contact information?

¨              Let me give you one of my business cards.

¨              My contact information is on my business card. Let me give you one.

¨              You can reach me by calling the number on my business card.

¨              My email address is on my business card.

g                General Office

¨              Do you know where the ABC file is at?

¨              Do you have the ABC file?

¨              Is anybody using the ABC file right now?

¨              Did you check the file cabinet? It should be there.

¨              Check the bin. Sometimes people throw it in there after they are done.

¨              Oh… it’s in my desk. I forgot to put it back.

¨              It’s in my office. I’ll get it for you.

¨              Are using this book right now?

¨              Can I borrow this book?

¨              Are you finished with this file?

¨              Are you done with this report?

¨              Can I use this file?

¨              Do you have an extra mouse? Mine broke.

¨              Do you have another network cable? The one I have is too short.

¨              Do you have a blank floppy disk I can have?

¨              I ran out of labels. Do you have any I can have?

¨              Can I borrow your stapler?

¨              Do you have a hole puncher?

¨              Do you have a staple remover by any chance?

h                Office Basics – Interactive Practice

¨              A: “I can’t get the printer to work.”
B: “Did you check to see if it had paper?”
A: “Yeah. That’s the first thing I checked.”
B: “I don’t know then. You might have to call the technician.”
A: “How do I do that?”
B: “Just tell the admin and she should take care of it.”
A: “Is there another printer that I can use?”
B: “Yeah. There’s one down the hall next to the supply room.”
A: “Oh yeah… I remember that one. Thanks.”
B: “No problem.”

¨              A: “Do you have a lot of work?”
B: “Yeah. I’m pretty busy. Why?”
A: “Oh. I needed some help on documenting this process.”
B: “Does this have to be done right now?”
A: “The manager wants it by Friday.”
B: “I’ll try to free up my schedule. Remind me again tomorrow morning, and I’ll help you in the afternoon.”
A: “Do you need to read the documents first?”
B: “Yeah. That would help.”
A: “I’ll print you a copy and then drop them off.”
B: “Make sure you drop it off before five because I have to leave early.”
A: “No problem. Thanks.”

¨              A: “Are you new here?”
B: “Yeah. I just started yesterday.”
A: “Welcome aboard. I’m Jack.”
B: “I’m Mark. Nice to meet you.”
A: “What are you going to be working on?”
B: “I’m going to work on the planning team. But I haven’t started yet. I’m still in training.”
A: “The planning team is great. Our marketing team works with them closely. We’ll end up working together sometimes.”
B: “That’s great. Oh, can I ask you some questions?”
A: “Sure.”
B: “Does this company have a casual Friday?”
A: “Not really. You can get away with wearing slacks, but I’ve never seen anyone wear jeans.”
B: “That’s alright. Do you know any good places to eat around here?”
A: “Yeah there’s a deli right across the street. They have fresh sandwiches and sometimes hot dishes like teriyaki. It’s pretty good.”
B: “That sounds good. Thanks for the info.”
A: “No problem. If you need anything, I sit right around the corner here.”

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