你有过在加航丢行李的经历吗?小编在来加拿大第一天就遭遇过这样的事情!
由于多伦多皮尔逊机场十年如一日的混乱,旅客们遇到的各种糟心事都被拍成了段子,放到了社交媒体上。
几个月前,一对安省的夫妇开始用AirTag追踪他们丢失的行李,近日他们惊奇地发现,行李箱回到了安省,但加拿大航空公司却说行李箱已被捐赠。
Nakita Rees是一位舞者、编舞和运动治疗师,她在TikTok上描述了他们在希腊度完蜜月回来后的遭遇。
Rees说,他们在蒙特利尔转机,被要求重新托运行李,然后再飞往多伦多。抵达多伦多皮尔逊机场后,Rees顺利拿到了行李,但他们很快就发现行李中丈夫的箱包不见了。
他们在填写了一份丢失报告后,查了包里的AirTag追踪器,结果显示包仍然在蒙特利尔,并接着在那里放置了四个星期。
她说:“我们有点沮丧,但并不难过。”
之后,他们惊喜的发现包从蒙特利尔被运到了怡陶碧谷,他们非常“兴奋”,以为他们的包终于可以找回来了。
然而,AirTag显示,这个包去了一个住宅社区。
Rees说:“当我们查看AirTag追踪器时,它显示去了两个不同的地方,大约相隔一两条街,”
“它在那里停了一个月、两个月、三个月。没有任何动静,加航也没有消息。”
在与加航打了几个电话后,这对夫妇最终决定自己前往AirTag显示的地方,找到他们的包,于是他们摸索着来到了一个公共仓储设施。
她说:“我丈夫开始用手电筒在公共仓储设施的一些门里窥视,然后他看到这里从地板到天花板都堆满了行李。”
这时Rees和丈夫决定报警,因为他们被眼前这一幕惊呆了。
Rees说:“加航说我们的行李箱被捐给了一个慈善机构,因为他们认为它没有失主。我们在过去四个月里一直在追踪我们的行李,但它实际上从未真正丢失,因为我们知道它一直都在哪里。”
警方告诉她,他们在该仓库中发现了500多件行李,其中一些包里有iPhone、笔记本电脑、iPad和更多的AirTags。
Rees对这件事非常气愤,她说:“加航正在占有我们的财产,并决定需要对其进行处理和捐赠。”
Rees说,她还没能查到该慈善机构的名称。
加航向他们赔偿了她丈夫行李箱中衣服价值的四分之一。之后Rees查看了条款,想知道接受赔偿是否意味着行李的所有权会转给加航?结果是,并没有找到相关的条例。
Rees希望和她有相同遭遇的人,都可以站出来说点什么,或者给航空公司高管发电子邮件来推动事情发展。
她说:“如果没有足够多的人传播这个消息,他们就不会做出改变。我们需要扩大影响,因为他们的这种做法是不对的,这是犯罪。这是我的财产,在未经我同意和不知情的情况下就被捐赠了。”
在多伦多皮尔逊机场丢失行李的案例每年都有很多,其中有不少华人朋友都经历过。箱子里的财务以及众多私人物品就这么消失不见,实在让人气愤!
Ontario couple tracking lost baggage shocked that Air Canada gave it to charity
After months of tracking their lost luggage with an AirTag and trying to retrieve their belongings, one couple was stunned to learn that Air Canada had allegedly donated their suitcase to a charity.
Nakita Rees, a dancer, choreographer, and athletic therapist from Ontario, took to TikTok to describe their ordeal after returning from their honeymoon in Greece.
After landing in Montreal, Rees said they had to recheck their bags for their flight to Toronto. After arriving at Toronto Pearson Airport, she said, “My bag made it back; my husband’s did not.”
They filled out a lost bag report and checked their AirTag tracker, which showed that the bag was still in Montreal, where it sat for four weeks.
“We were a little frustrated but weren’t upset,” she said.
As they saw their bag being transported from Montreal to Etobicoke, they said they were “pumped,” assuming their bag was headed for a storage facility.
However, the AirTag showed that the bag was in a residential community.
“My husband said when he looked at the AirTag tracker it showed up at two different locations, two different houses that were about a street or two apart,” said Rees, adding that he went to these houses to find out what was going on.
When they checked the AirTag again, their bag was apparently in a storage facility. But once there, Rees said that “it sat there for a month, two months, three months. No movement, nothing from Air Canada.”
After several phone calls with Air Canada, the couple finally decided to head to the storage facility and try to find their bag.
“[My husband] started peering through some doors with his flashlight in the public storage facility until he found the one that was piled floor to ceiling high with luggage,” she said.
That’s when they got the police involved and were shocked to learn what they found.
“Our luggage was donated to a charity on behalf of Air Canada because they deemed it lost even though we were tracking our luggage last for the last four months,” Rees said. “It was never actually truly lost because we know where it was the entire time.”
Police told her they found over 500 pieces of luggage in the facility, with some bags containing iPhones, laptops, iPads, and more AirTags.
“They said they could hear AirTags beeping,” said Rees. “Cops are unimpressed [with] how Air Canada is handling this in that they are taking possession and ownership of our property and deciding what needs to be done with it and donating it.”
She said she hadn’t been able to find out the name of the charity yet.
Air Canada compensated them for a quarter of the value of the three weeks of clothes in her husband’s suitcase. The airline sent an e-transfer to her account.
“So I looked into the terms and conditions to see if me accepting compensation changed over ownership to Air Canada, and there’s nothing,” she said, adding that their bag has been “wrongfully donated.”
And for those who find themselves in the same situation, Rees urges them to keep pushing by speaking up and emailing airline executives.
“Because they will not do anything and they will not change until enough people start spreading the word,” she said. “We need this to be huge because this is wrong and this is criminal. And this is my property that was donated without my consent and without my knowing.”