jgey的单身日记
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正文
挺好个周一, 被网购的麻烦弄得我极度不爽. Aussies are really dumb, dont ever do any business with them, that is my lesson. 上周二订的泳衣, 周二当天就发送了, 我还觉得不错, 本来担心会花很多时间. 结果他们给我的tracking number根本没有效, 无论是Australia Post, 还是日本邮政, 都不能track, no result at all. 于是, 上周五我就写信给他们, 让他们查一下那个tracking number, 究竟是号码错了, 还是什么其他问题. 结果customer service的Lisa说, it takes a few days for the tracking number to reach the system, if it doesnt work next week, let her know. That is BULLSHIT!!! 只要把包裹送进邮局, tracking number就应该进入系统, 可以开始tracking, which post office accepts it, and where it is sending... This Lisa is definitely still living in analog wolrd, brainless bitch! 既然她这么说, 我就给她一次机会, 或许澳洲的邮政系统还处于史前状态.
今天我又试了一遍, 还是无效, 于是又发EMAIL给他们. 这一回他们终于打电话去邮局问, 结果包裹找不到, 给我two options. One, they try to track the first parcel, which might take forever, the other, they send me a replacement today. Of cos, I took the second option, cos I want the swimsuit before leaving for vacation. Then they said if they send by EMS, which is faster, I need to pay extra, another $20!!! Are you kidding me??? I have paid $25 for the shipping fee, another $20??? Go to hell! Then I told Lisa to just send by Registered post, and I said that for this awkward situation happening, its definitely not my fault, I had suggested her to check it out since last week. If that dumb bitch ever listened to me, she should have figured out this fucked up thing earlier, its totally her fault. And guess what she say???
"As per our excellent customer service records we will provide the tracking
number by the morning. I do apologise for the inconvenience of the Postal
Service loosing your parcel, it very rarely happens and please note that it
is totally out of our control.
Your order was handled promptly and left the warehouse on the same day you
placed the order."
This attitude really got me, DAMN!!! Its so obvious that she made a mistake, just cos she was being LAZY last friday, didnt check on time. And she never apologized, but only for the postal service!!! Give me a fucking break!!! I was trying really hard to hold myself back from sending her an email to tell her to go fuck herself, cos I still want that swimsuit, damn! Hopefully by tomorrow morning, as she promised, I would get a new tracking number which actually works, or I would cancel my payment for sure!
Maybe I got spoiled by the real excellent service here in Japan, 在日本如果这种事情发生, 通常商家都会不停的道歉, 然后免费尽快把商品送到, 这是理所当然的. 这样, 顾客才会原谅商家的错误, 今后继续利用他们的服务. Aussie这种打死也不认错的态度really really pissed me off, 简直缺乏常识. 今晚还要去GYM继续跑步, 消除郁闷.
今天我又试了一遍, 还是无效, 于是又发EMAIL给他们. 这一回他们终于打电话去邮局问, 结果包裹找不到, 给我two options. One, they try to track the first parcel, which might take forever, the other, they send me a replacement today. Of cos, I took the second option, cos I want the swimsuit before leaving for vacation. Then they said if they send by EMS, which is faster, I need to pay extra, another $20!!! Are you kidding me??? I have paid $25 for the shipping fee, another $20??? Go to hell! Then I told Lisa to just send by Registered post, and I said that for this awkward situation happening, its definitely not my fault, I had suggested her to check it out since last week. If that dumb bitch ever listened to me, she should have figured out this fucked up thing earlier, its totally her fault. And guess what she say???
"As per our excellent customer service records we will provide the tracking
number by the morning. I do apologise for the inconvenience of the Postal
Service loosing your parcel, it very rarely happens and please note that it
is totally out of our control.
Your order was handled promptly and left the warehouse on the same day you
placed the order."
This attitude really got me, DAMN!!! Its so obvious that she made a mistake, just cos she was being LAZY last friday, didnt check on time. And she never apologized, but only for the postal service!!! Give me a fucking break!!! I was trying really hard to hold myself back from sending her an email to tell her to go fuck herself, cos I still want that swimsuit, damn! Hopefully by tomorrow morning, as she promised, I would get a new tracking number which actually works, or I would cancel my payment for sure!
Maybe I got spoiled by the real excellent service here in Japan, 在日本如果这种事情发生, 通常商家都会不停的道歉, 然后免费尽快把商品送到, 这是理所当然的. 这样, 顾客才会原谅商家的错误, 今后继续利用他们的服务. Aussie这种打死也不认错的态度really really pissed me off, 简直缺乏常识. 今晚还要去GYM继续跑步, 消除郁闷.
评论
igeorge
2009-04-20 11:24:17
回复
悄悄话
好久没来,没想到买 swimsuit 有这厶多 drama. 不过应该更狠一点， teller her to take that swimsuit and shove it up her ass.
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