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我们在AirBnB租的度假屋就在Onset Bay 边上,风景很漂亮,有四个卧室三个厕所。后院还有5个kayak boat 和 BBQ炉子,绝对是度假的好地方。
第一天就发现洗碗机不工作,第二天早上我给房东发信息,他让我首先检查房间的电路盒子看看是不是跳闸了。没有跳闸,洗碗机还是没有电。
第三天房东过来检查洗碗机,发现不是洗碗机的问题,是连接洗碗机的电线出了问题。他来检查的时候,我们有两人出去旅游,四人去抓螃蟹,房东就跟留在家里的两位女士解释,因为是独立节现在很难找到电工来修理,估计要在独立日之后的工作日(星期一)才能修。
也就是说我们度假的5天就没有洗碗机了,两位女士就向房东提出退一点钱作为补偿。房东问要多少钱?两位女士没有马上回答,打电话告诉了我。
下午我们抓完螃蟹往回走的路上就在车辆讨论要多少Credit, 我首先提出100就可以了,并且说房东做生意也不容易,另外一位男士也同意我的提议。
回到家跟大家商量,有三位女士说应该要400 Credit(每家100),我说400 太多了,每天用十分钟洗碗也不是什么大事。最后为了照顾女士们的情绪我向房东提出了200:“Thanks for coming to check dishwasher. My wife told me that dishwasher would not work because of electricity problem. If this is case, can you give us $200 credit ?”
房东看了我message, 马上说我要的credit 是合理的:“Ok that is fair. Sorry for the inconvenience. You never know when something like that will happen. I will send the credit through Airbnb. Thanks for your patience. Enjoy the 4th!”
我们退房后,这是房东给我写的review:
Jxxx had a very nice group of family and friends and communicated very effectively when we had a problem with the dishwasher and were very kindly allowed us to come and service the dishwasher. It turned out it was an electrical issue and because it was the day before July 4th an electrician was unavailable. We worked out compensation for their inconvenience of not having a dishwasher and they were very understanding of the situation. We are happy they enjoyed their vacation and would love to have them back.
比我们在卡塔尔洗衣机坏了要水漫金山好多了。:)