hostedexchange
hostedexchange Fund Trade
Telemarketing as a good member of the initial call to the customer, must be done within 30 seconds companies and self-introduction, causing customer interest, so that customers are willing to continue talking. That marketers should be clear within 30 seconds to let customers know of the following three things:
1, Who am I, on behalf of which company?
2, I called to the customer What is the purpose?
3, my company's products to customers what purpose?
Opening one: the opening straightforward method
Salesman: Hello, Miss Zhu / President do? I was the company's medical consultant Mo Mou Li, disturb your work / rest, and we now do a market research, can you please help me do?
Customer Zhu: It does not matter, what is the matter?
- Customers may also be answered: I am busy or are in the meeting, or any other grounds.
Marketers must immediately Interface: I am an hour after the calls to you, Thank you for your support. Then, marketers should take the initiative to hang up!
When an hour later to play in the past must be to create a very familiar atmosphere, reduce the sense of distance: Miss Zhu / Sir, Hello! I surnamed Lee. You told me to call 1 hour later ... ...)
Opening 2: an excuse for opening the same method
Such as:
Marketing staff: Miss Zhu / Sir, I am certain consultants Li, we have not seen face, but you can do a minute to talk to you?
Customer Zhu: Yes, what?
- Customers may also be answered: I am busy or are in the meeting, or any other grounds.
Marketers must immediately Interface: I am an hour and then call you, thank you. Then, marketers should take the initiative to hang up!
When an hour later to play in the past must be to create a very familiar atmosphere, reduce the sense of distance: Miss Zhu / Sir, Hello! I surnamed Lee. You told me to call 1 hour later ... ...)
Opening 3: Opening Act referral to others
Marketing staff: Miss Zhu / President, Hello, I am a company's medical consultant Li Ming, your friend Wang is our company's loyal customers, he introduced me to call you, he thinks that our products are also more in line with your needs.
Customer Zhu: Wang? How do I not listening to him since then?
Salesman: Really? I am sorry, Mr. Wang has recently estimated that for other reasons, has not come and give you referral bar. You see, I am anxious to take the initiative to call this phone.
Customer Chu: It does not matter to.
Salesman: That really is not good intentions, I give you a brief look at our product bar ... ...
Opening four: Zibaojiamen Opening Act
Marketing staff: Miss Zhu / President, Hello, I'm a company's medical adviser Li Ming. However, that was a sales call, I think you will not hang up immediately on the bar!
Customer Zhu: to promote their products, specifically engaged in deception, I hate to sell people the!
(Customers may also be answered: What are you prepared to sell products. If this can be directly involved in product introduction stage)
Salesman: Then I really have to be careful, and do not let you re-add a nasty person, and He He.
Customer Zhu: Oh, boy, kinda humorous, ready to sell any product, said to listen to.
Salesman: Yes, the recent medical experts of our company missions and, in doing a market survey on the xxx, I do not know what your views on our products?
Opening 5: Opening Act deliberately finding fault
Salesman: Miss Zhu / President, Hello, I am a company's medical consultant Li, Ke Hao recently, I wonder if you remember me?
Customer Zhu: Fortunately, you are? !
Salesman: Yes, we are mainly selling sheep xx product, you gave us six months ago, played in the Tel to buy, we have a number of trial products provided to you. The call you just want to consult our products under what valuable comments and suggestions?
Customer Zhu: you have the wrong bar, I am not using your product.
Salesman: No bar, is it a return visit to my customer records are wrong. I really do not well-intentioned, can venture to ask under what brand you are currently using a beauty product?
Customer Zhu: I now use is the XX brand of beauty products ... ... ...
Opening 6: pretending to be familiar with the Opening Act
Salesman: Miss Zhu / President, Hello, I am a company's medical consultant Li, recent Kehao?
Customer Zhu: Fortunately, you are?
Salesman: No bar, Miss Zhu / sir, you forget things and elegant multi-ah, I am Lee Ming-ah, the working pressure, or pay attention to the body. By the way, you are using our beauty products and feel the results were okay, we have recently just launched a joint service package activities, I wonder if you interested in?
Customer Zhu: You may be wrong, I do not use your products?
Salesman: No, I am wrong customer file a return visit to the bar. Miss Zhu / President, that I am sorry! Can I introduce you to look at our products, to provide some services?
Customer Zhu: the user cared to see you, you introduce you.
Opening 7: herd mentality Opening Act
Salesman: Hello, Miss Zhu / Sir, I am a medical consultant of a company Li Ming, our company is specialized in sales of beauty products anti-xx, I call you the reason is because at present our products successfully helped a number of people, quick to reach anti-aging effects (such as Maggie Cheung, Brigitte Lin, Takuya Kimura, etc.), I would like to ask about your use of the anti-aging beauty products, Which brand of products? ... ...
Customer Zhu: Really? I am currently using the XX brand of beauty products.
Opening 8: Opening Act pretext of Dongfeng
Salesman: Hello, may I ask Miss Zhu / President do?
Customer Chu: Yes, what happened?
Salesman: Hello, Miss Zhu / Sir, I am a medical consultant of a company Li Ming, today to call you the most important is to thank you for your continued support of our company, thank you!
Customer Chu: This is nothing!
Salesman: To pay tribute to the old customers have been our company's support, the company preparing a special offer bargain activities, I think, Miss Zhu / President must be very interesting!
Customer Chu: That said, come and listen!
Opening 9: Manufacturing concerns the opening France
Salesman: Hello, may I ask Miss Zhu / President do?
Customer Chu: Yes, what happened?
Salesman: I am a medical consultant of a company Li Ming, I call your main reason is that many customers are reflected in today's beauty products are mostly palliative, once to stop using, it will rebound soon, would like to ask about you of such issues.
Customer Zhu: Yes. . . . . .
- Customers may also be such a reply: sorry, I do not know.
Marketers to quickly interface: It Will Miss Zhu / Sir what is currently used by the brand products? )
The purpose of the effective opening is to allow customers in the shortest time on the telephone marketers are interested in the content of conversations interest in the conversation can quickly access the key, rather than hang up quickly, so that you can not intervene in the theme.
Source： http://www.Tradenovice.com
