2024 (1)
成为COSTCO会员起码近20年了。对它家的价格和服务都还算满意。这次发生了一件事，让我对它家更是刮目相看。
一年多前，在COSTCO买了一个CUISINART电压力锅。老婆喜欢用它作粥，主要优点是可以定时和保温。比如晚上临睡前把它设置好，第二天一早就有热乎乎的粥喝，很省事。
前几天，那锅突然就坏了。插上电源就是没反应。在确定了不是电源线和电源插座的问题后，我大概看了一下里边，基本是电线和集成版，没看到有容易更换的保险。
好在包装盒，说明书，发票都还在，看了一下保修期，是三年。
既然还在保修期，那就给厂家打电话。还算好，基本没等几分钟就有真人接电话。把情况大致介绍了，那边跟我要了产品序列号，然后确认产品还在保修期内。不过她说这个三年保修是有限保修，意思是厂家不负责运杂费。我的唯一选择是：先交10刀运出费，厂家会寄给我一另外一个锅，然后我要把旧的锅寄回厂家。我问寄回去大概要多少钱，她说不清楚 （每天做这工作，会没有个大概的概念？）我说我可以自己查，你告诉我这锅大概多重就行。她说约 13磅。
我想收我10 刀运费，那回邮应该也不会贵多少。也还能接受，就给了信用卡号。也收到了回邮的地址。
完事后我到邮局的网站一查，才知道回邮最便宜的也要33刀。就是说为了保修一个70刀买的锅，我要自己出43刀。忒过分了！
难道就我一个人这么想？谷歌了一下对该锅的评价，我看到了下边这一条：
Potamus
Location:Wisconsin
Date:May 16, 2014
A Big Disappointment
Pros: when it worKed it was nice.
Cons: it doesn't last!
" I purchased this about 10 months ago to cooK a daily rice/meat combination for our dogs with food allergies. Initially it seemed to worK well, but after a few months it would reach pressure, and then instead of cooKing for the requisite time, it switched to "Keep warm".
I called customer service and first he told me that I wasn't adding enough water - every day it has 1/2# of meat, 1.5 cups rice and I fill it to the 14 level with water, it's almost impossible to add any more water. Then I asKed about warranty, he told me it was out of warranty - even though the warranty is 3 years (I've had it 10 months). Then he told me I would have to ship it to cuisinart on my own dime, then pay the shipping bacK. I figure it would cost $20 to ship at the USPS. I'm returning it to costco.
Cuisinart used to be a good name. But I'm encountering nothing but trouble with the last few items I've purchased (last problem was broKen panini grill).
So glad for Costco's return policy! "
提醒我的一句话是，这个人要去COSTCO 退货。这么不合理的保修条款，确实应该找COSTCO反映，也让他们下次使用这个厂家时有所考虑。
我拨通COSTCO的客服，大概情况解释了一下，那边表示非常理解，还夸我办事有秩序，包装说明书发票都还在。而且说即使发票已经没有了都没关系，拿到店里立刻全额退款！我都有些不敢相信。
既然如此，我立刻先给CUISINART的客服打电话，告诉他们不要给我邮寄替换的锅了。那边的人听说我这里可以拿到店里退货，也有些不大相信，说你真运气。
昨天晚上去COSTCO, 退锅非常顺利。然后在他家又买了一个另外品牌的电压力锅，这样老婆周末又有锅用了。
有这样好的客服，难怪COSTCO 的生意这么火。我这近20年的会费，也算没白交。
