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Nancy Gibbs: The Lost Art of Saying I\'m Sorry

(2009-03-28 13:21:13) 下一个


The Lost Art of Saying I'm Sorry
By Nancy Gibbs Wednesday, Mar. 18, 2009

Even as the rest of Washington debated why the grave robbers of AIG should continue to profit from the carnage they helped cause, Senator Charles Grassley, Republican of Iowa, tended to the mob: He'd feel a little better, he said, if AIG's executives would "follow the Japanese example and come before the American people and take that deep bow and say I'm sorry, and then either do one of two things: resign or go commit suicide." Grassley's spokesman later clarified that he was just "speaking rhetorically" as far as the suicide part went.


AIG CEO Edward Liddy

I'd settle for a pageant of public shaming, in which the scoundrels must beg forgiveness and make amends; we'd claw back those bonuses, foreclose on their castles, auction their toys, watch the once mighty prowl a grocery aisle calculating whether they can afford the big box of cereal that is a better deal but ties up more capital. It might appease our restless animal spirits for a time; biologists have found that receiving an apology affects blood chemistry, slows the heart rate and calms our breathing — all much needed at a moment of national fibrillation. Chimpanzees apologize, or at least perform "reconciliation protocols." How hard can this be? (See 25 people to blame for the financial crisis.)

Plenty hard, it seems, since somewhere in the course of our fin de siècle excess, we corrupted the culture of contrition as well. Public apologies now play like vaudeville: the extravagant remorse of disgraced televangelists, the snarled "I'm sorry" of celebrities who exude regret at being caught rather than being wrong, the artful admissions of politicians who want credit for their confessions without any actual cost. We've learned to peel them apart with tweezers, find the insincerity and self-interest: If I caused any offense (you thin-skinned morons), I regret it. And so apologies are drained of their healing powers.

"A stiff apology is a second insult," G.K. Chesterton argued, and a coerced one already trades at a discount, repentance offered only in exchange for immunity from further prosecution. This winter we got to watch A-Rod explain his doping and Michael Phelps explain that bong and various presidential appointees account for their tax returns and Republican Party chair Michael Steele beg Rush Limbaugh's forgiveness for telling the truth. Even the Pope, who forgives people for a living, has been having trouble: he had to apologize for ever accepting the lame nonapology of an excommunicated bishop who declared that "there was not one Jew killed by the gas chambers — it was all lies, lies, lies." The bishop was entirely willing to regret that people were offended by his arguments, just not that he had made them.

One got the sense that President Obama was trying to redeem the power of redemption with his naked admission that "I screwed up" after Tom Daschle had to stand down. With the help of a 70% approval rating, Obama even turned a profit on the transaction: See, he's big enough to admit mistakes, the commentariat cheered. It would help his rescue team if the bailed-out bankers followed his lead, stepped up, helped out, for we are in a race against chaos and Obama can't afford a populist headwind. But instead they dodge and weave and work the system, and the parade of titans called to account before congressional committees say things like "I am not in a position to comment in any depth on the subprime crisis, particularly because of pending litigation."

It's hard to avoid the conclusion that some of these men — and they are almost all men — belong in jail. But most were too shrewd to cross legal lines; they just danced along them, lingering in the loopholes, playing us for suckers. Now the damage is done, and it's easy enough for them to hide in the complexity of a system few of us understand — a system created by collective irresponsibility. But recklessness is a form of intent, and when the damage is measured in families disfigured by a sudden fear of the future, and parents haunted by the debts we're leaving our kids, it feels personal. (See pictures of the global financial crisis.)

For those who brought us here and have since slipped into hiding, an apology is just a start. But it's free, and it's right, and it's even empirically smart, whatever their pride and their lawyers may tell them. Most people file lawsuits out of anger, not greed. In states that passed "apology laws" that let doctors express regret when things go badly without having it thrown back at them in court, some hospitals have seen malpractice suits drop by half. Any marriage counselor can tell you that love means always having to say you're sorry. An apology is that rare instrument that restores strength through an act of surrender. This is not a matter of etiquette. It's a matter of survival.

http://www.time.com/time/business/article/0,8599,1886023-1,00.html

 

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edrifter 回复 悄悄话 回复苏乡门地的评论:

You have my blessing! :-)
苏乡门地 回复 悄悄话 回复edrifter的评论:

Ah, my wish list after winning the Super Lotto, Thank Goodness someone remembers it for me :)), yes yes, I will find a cottage there after winning the lottory. Keep your fingures crossed, and wish me luck. :))

edrifter 回复 悄悄话 回复苏乡门地的评论:

The numbers, I think it was a system mess-up probably due to an extra “)” I put there. That was a creative thought you have there, though! It makes sense. :-)

Thank you for the compliment about the English study article. That was done in a hurry for the English Forum, basically for beginners. It’s probably too general and cliché for people who have already established themselves with their English proficiency.

So, the flying crane finally finds her destiny and be ready to settle there. Good for you! But, what about the idyllic, serene countryside in Britain? :-)

Have a great weekend!


苏乡门地 回复 悄悄话 61514 累得人要S? :)) I knew you have seen the movie.

Just studied Keep Chinese Close, But English Closer,
such a fine writing and great advice, I enjoyed reading it, and thank you for sharing your thoughts.

Oh, that garden, maybe a symbol of destiny, maybe~~~
edrifter 回复 悄悄话 回复苏乡门地的评论:

That’s right, the old logo was a flying crane if I'm not mistaken. So you’ve settled in this delicate Suzhou garden(?) place.

Thank you for telling me where the quote comes from, hint after hint after hint, though. :-) 61514;

Now it rings the bell. I think I’ve watched the film twice, the first time was in China, and watched again with the English version after came to the US. You’re absolutely right that the theme song is cherished as much as the film itself, but that famous quote somehow slipped my mind.


苏乡门地 回复 悄悄话 Nali Nali, it's just a place to rest when I am tired of flying~~~

Oh, that's indeed a surprise! This remark was uttered by that long hair Harvard Cinderella who came from Rhode Island and met this rich preppie on campus, then they got married, shortly she got very ill, leukemia I think, then she died at the end, yes, a sad movie called Love Story. I believe the theme music of the movie is as equally famous as this remark :))

Well said about the before and after! If everybody follows these principles accordingly, then Happily Everafter would not sound so tempting any more I guess.
edrifter 回复 悄悄话 回复苏乡门地的评论:

苏乡,好久不见,问好!好像换了门面,但更像书香门第了。

You pick up a gem from sand - that was a good quote and you have a good thought there!

Let’s see. Maybe these two opposite teachings should work hand in hand: "Love means never having to say you're sorry" is for the love relationship before marriage; whereas “Love means always having to say you're sorry” probably works better as a principle of marriage relationship management.

You got me on this one. I know the quote is from a movie, but don’t remember from where. What movie?

Thanks!
苏乡门地 回复 悄悄话 Any marriage counselor can tell you that love means always having to say you're sorry. ------agree.

"Love means never having to say you're sorry." Remeber this? ------I was somewhat confused after seeing that movie, now, after almost 2 decades of growing up, I believe it is a misleading statement.

Happy Sunday!
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