The contents of the Starlink Kit for customers, which includes the satellite antenna dish, a stand, its power supply, and a WiFi router.
Starlink users were fairly ecstatic in their overall impressions with the service, with nearly all expecting to keep it long-term.
“The experience has been great, support from Starlink has been awesome, and updates keep getting pushed to the Starlink app,” a Maine user said. “I’m extremely happy with everything.”
Users also emphasized a key point that SpaceX itself has said, which is that the service is a boon for those in rural areas but not a replacement for the existing internet service of people in cities.
“This a game changer for rural America,” a Montana user said. “I think there is a lot of people who now have options to work remotely due to the pandemic that will utilize this service.”
While SpaceX has begun accepting pre-orders for service, with more southern parts of the U.S. expected to get access in the year ahead, the company does not yet have a timeframe for when Starlink will exit the beta phase and begin full commercial service. SpaceX’s Shotwell said earlier this month that the company has “a lot of work to do to make the network reliable,” a fact emphasized by a user in Wyoming.
“Be prepared - it’s beta. Outages are to be expected, tech support may be slow. This is not meant for consumers wanting to do full production without interruption or delayed support,” the Wyoming user said.
For now, even with Starlink’s limitations, many users are simply excited to have access to a new high-speed service.
“I’m downright giddy to have real internet after living without for 14 years,” an Oregon user said. “I can just watch a show, without worrying about whether I’ll hit my bandwidth cap. I can download a new game when I want to, instead of having to take my laptop to a friend’s house. It’s a bit of a lifestyle change.”