Empathy & Sympathy

最近公司人事部培训员工Empathy，看了标题挺纳闷的，同情有什么好学的? 看完50分钟的视频，再查了下字典。发现自己把Empathy 和 Sympathy混为一谈了。今天与大家分享。

首先查词根-pathy-牛津词典有两个解释：

1. denoting feelings. 表示感觉。 比如telepathy - 心灵感应
2. denoting disorder in a particular part of the body. 表示身体某一部位的不正常。比如neuropathy - 神经错乱。

再查牛津词典。

1. Empathy - the ability to understand and share the feelings of another（理解和同感他人的能力）.
2. Sympathy - feelings of pity and sorrow for someone else's misfortune（怜悯之心）。understanding between people; common feeling（同情）。

后来再看一遍培训视频的小片段。一个人掉进井里，Sympathy的站在井台说："那个人好可怜哦！" Empathy的找到梯子，爬下去，再和他一起爬上来。

这两个词都有同情的意思。但Empathy没有walk away from the problem。

[林凡_圣路易]

COGNITIVE Train to rethink how you listen and acknowledge your biases
. understand how the other person is feeling with the mood elevator
. active listening. Paraphrase – repeat what they say in different words. Pause and reflect before responding

EMOTIONAL Train to feel what the other person is feeling
. Ask questions. Can you tell me more? Give me an example?
. Acknowledge. Thank them for sharing. Repeat how they are feeling

COMPASSION Train by taking a walk in the other person's shoes
. Stay curious. Take a walk in the other person's shoes
. Seek out new perspectives. Have a coffee chat witha coworker

[林凡_圣路易]

回复 'laopika' 的评论 : 你客气了。很喜欢你的文章。

[laopika]

学习了！