When you pick up the phone there are three basic things you should do.

标准的办公室接听电话用语是：问候客人；说出公司或部门名称；提供帮助。

 

1. Greeting: Good morning/good afternoon/hello.

你好！早上好/下午好/晚上好！

 

2. Identify company: AMC company. James speaking.

AMC公司。我是詹姆斯。

 

3. Offer help: May I help you?/ How can I help you?

有什么需要帮忙的吗？我可以为你做什么？

 

Good morning. Chinook Limited. How can I help you?

早上好。奇努克有限公司。我可以为你做什么？

 

AMC company. Jane speaking.

AMC公司。我是Jane。

 

Hello. My name is Susan.

你好,我是Susan。

 

IBM, this is Grace.

IBM公司,我是格雷斯。