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Dear Parents,
Arising from our feedback session last week, as well as further feedback that some of you have forwarded to me, my team and I have thoroughly investigated the issues that you have raised, and have taken immediate and necessary actions to rectify these concerns. I am pleased to share with you these actions that we have implemented, and those which we will be doing within the next couple of weeks. These are contained in the attached file, for your perusal please.
I would like to take this opportunity to clarify that most of the individual feedback that you have given had some common threads of concerns. As such, what we have done to address these concerns is to cluster your feedback into common areas covering: - facilities management & general maintenance of the centre's premise/ cleanliness - management of children's common routines ( mealtimes, toileting, departure activities) - supervision of children & class allocation (class size/teacher: child ratios) - events - communication - staffing matters
For each of these areas, we have included brief points of the actions that we have taken & will be taking. We would like to suggest that we meet again this Friday, at 12.30 pm, to have a more detailed discussion on our plans moving forward.
I also wish to reiterate that these matters that you have raised are in no way representative of our standards of programme and service delivery, and are in themselves, unacceptable to an established provider like Learning Vision, known for our high quality standards. In view of the gravity of the issues that have surfaced, we would also like to inform you that we have immediately suspended the services of Kenneth with effect from tomorrow, September 16. This is a position that we, as an organization, take when matters escalates to such a serious level, to enable us to put certain measures in place, monitor their implementation, and continue with our evaluation of the situation. In Kenneth's absence, the Centre will be supervised by Ms Estelle Fong, the District Manager for the centre.
We also recognize the critical need for us to review and address the issues that are directly attributed to the staffing challenges at the centre. On this note I am pleased to share with you that we have been in discussions with some of our ex-NTU staff, and are finalizing their date of return to the Centre. We believe that their return to the Centre will strongly support us in our endeavor to enhance our standards of service delivery at our LV NTU centre.
I would like to conclude by assuring you that we will spare no effort to rectify the issues and concerns that you have raised, and will continue to closely monitor the centre and provide the necessary guidance and support. Towards this end, I seek your support, cooperation and understanding, as my team and I labor forward and put the plans into action, in this journey towards excellence in our services.
Thank you.
Regards June Rusdon CEO Knowledge Universe Singapore The Eightrium
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