If It's on sale item....on sale=no return=no exchange=no refund , plus time frame i.e "within 7 days" ,a general rules of thumb in Canada..pls be noticed.tks.
活该, 不退就不退,no need to be desperate, of course she will be arrested, because she is too cheap, $20 is not as important as your dignity! Just tell this store that no more Chinese friends will buy from them anymore, or list it in Chinese blacklist, is much better than this way. Yes, she is cheap, 大吵大闹把中国人的脸都丢尽了 for $20, YES, there is many westerns do returns, however they walk away and never shop in the same shop anymore if get rejected unreasonably, that is more decent way who will get respect. Chinese is never desperate for only $20.
If 横海郡 looked at the article carefully, he would have found that the lady was dealing with the shop manager at the end, not the customer service staff. Based on my own experiences in Canada, it is very rare to find a shop manager saying "that is it!" They can usually suggest alternatives, unless the customer moves aggressively.
If you decide to use a threat, you have to use it smartly and artfully ...
(_!_) 发表评论于
这故事告诉我们
蛋定,即使你有一颗骚动的心,也一定要蛋定。
龙年里,大家都要学会蛋定。 新年快乐。
(_!_) 发表评论于
哈哈,保安得叫警察,警察来了决定铐了以后还问她看没看医生。
这女人得有多疯狂以至于大家以为她有精神问题啊?
华人讲的故事一定要分析,通常会把事实扭曲的很大。
guamaaini 发表评论于
吃的东西的确不好退,除非是过期了,或者变质。
molen 发表评论于
横海郡言之有理!A person I have known was not happy about the service charge from his bank and threaten to close his account. The teller in the bank immediately helped him to close the account.
Effective solution - tell the shopper that you are going to tell this story to all your friends.?楼下的,你以为你那办法人家会惧怕吗?人店员就是一个打工的,你愿意跟谁说去人家根本不在乎的。最多店倒闭了,人家去别的地方找工作就是了。
whz1234 发表评论于
说话的声音就高了几个分贝 - This is the trigger. In western society, any aggressive behavior could be necessarily linked to police enforcement.
If the shopper refused a refund, the option left is either administrative (customer protection bureau) or legal. A price of $20 does not worth it.
Effective solution - tell the shopper that you are going to tell this story to all your friends.
这个case我觉得,感觉上退不退上,超市有点理亏。如果一定要走退的话,可以走别的渠道,不行就去法院,不过谁又有那个时间呢。