We have received information from Walmart.com that you are having an issue with your order. Please let us know of any issues so that we may assist you.
I contacted walmart.com with regards to a price adjustment due to rollback for the exact model of the 55' TCL Roku TV. Walmart could not do the adjustment because it was not directly sold by walmart and suggest that I return the TV and reorder the TV for the rollback price.
I have your return information here:
Return authorization number: xxxxxx-90
Please write the RA number: xxxxxx-90 on the box
Returned or exchanged products must be in brand-new, unopened, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards.
The RMA # is valid for one week.
Return shipments must be double boxed to prevent damages. If the item was not double boxed when you received it then you can ship it with the original manufacture's box.
There is a 10% restocking fee for returned merchandise.
If the merchandise has been opened, the restocking fee is 15%
Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton.
Please do not place stickers or shipping labels on the original manufacturer's package.
Returns can take up to 4 days in-house from the date we receive it to process
Returns should be shipped to:
Thank you for your response. I did not know there was a 10-15% restocking fee; the Walmart representative told me no charge for return of the item. I will not return it as it does not make any economic sense.