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1. Successful transition of PS from presales to service
2. Quick hiring of 2 positions
3. Clarification of priorities, especially the seniors
4. Save at risk strategic account (20k annual maintenance deal) through effective escalation management.
5. Improve product feature through escalation management (better anti-spam performance of SEG)
6. Increased service revenue from 0 to 32gram in the first two months
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