Tim: Hey, can I get a little facetime? Randall: Sure, let's dialogue. Tim: Great. I tried to ping you earlier, but you weren't in. Randall: Yeah, I had to handle some pushback on my proposal. Tim: Really, why was that? Randall: Well, I've come up with a number of synergies in the value chain. My value proposition was to seamlessly integrate our customer service reps. Tim: Sounds like a win-win. How long is the ramp-up? Randall: That's the problem. I projected a roll-out in two months. C-level people want to dial-in the project in two weeks. Tim: ...but you're proposing an end-to-end solution! Randall: Yeah, I know. I had the time-frame mapped out for all the deliverables, too. Tim: Sometimes you have to wonder about high-level management's capabilities to leverage people like you! Randall: You're much too kind! Anyway, what was it you wanted to talk to me about? Tim: Nothing much, I just wanted to give you a heads-up on some performance management issues I've been having with Pete. Randall: No room to breathe? Tim: You've got it ....
Translation into easy (well, easier) English: Tim: Hey, do you have some time for me? Randall: Sure, let's talk. Tim: Great. I tried to contact you earlier, but you weren't in. Randall: Yeah, I had to manage some complaints about my idea for the company. Tim: Really, why was that? Randall: Well, I thought of a number of tasks that can complement each other in how we provide our service. My improvement idea was to include our customer service representatives our processes. Tim: That sounds like a good idea for everybody. How long will it take to put your plan into action? Randall: That's the problem. I think it will take two months to put into place. The directors want to put the project into action in two weeks. Tim: ...but you've suggested a complete solution to the problem! Randall: Yes, I know. I had developed a schedule for all of the improvements, too. Tim: Sometimes it's difficult to understand why upper management can't take advantage of people like you! Randall: You're much too kind! Anyway, what was it you wanted to talk to me about? Tim: Nothing much. I just wanted to tell you ahead of time about some problems I'm having with Pete trying to control everything I do. Randall: No room for your own efforts? Tim: That's right.
Key Vocabulary facetime (noun)- time together to dialogue (verb) - to speak to ping (verb) - to contact someone pushback (noun) - to object to, complain about synergies (noun) - combinations in efforts that improve something value chain (noun) - the group of processes that provide something positive value proposition (noun) - the improvement idea seamlessly (adverb) - flowing smoothly to integrate (verb) - to include in a process win-win (noun, also used as an adjective) - successful outcome for everyone involved ramp-up (noun, also used as a verb) - time it takes to do something roll-out (noun, also used as a verb) - time it takes to do something C-level (adjective) - upper management, directors to dial-in (verb) - time it takes to do something end-to-end (adjective) - complete time-frame (noun) - amount of time needed to map out (verb) - to plan deliverables (noun) - specific improvements or products to be made to leverage (verb) - to take advantage of something heads-up (noun) - notice of something performance management (noun) - way of managing someone |